Social Responsibility

We are committed to behave ethically and contribute to the economic development of our clients and our country while improving the quality of life of our employees and their families as well as the local community and society at large.

We recognise and perform our obligations towards our people, investors, clients, suppliers, competitors and the community as a whole. We believe our reputation, together with the trust and confidence of those with whom we deal, to be one of our most valuable assets.

 

Employees

We recognise that our employees are our most valuable asset and critical to the overall business strategy. Relationships with our employees are based on respect. We are committed to a working environment where there is mutual trust and where everyone is accountable for their own actions and share responsibility for the performance and reputation of our organisation. Ability and contribution are the determining factors in the selection, training, career development and promotion of all employees.

 

Clients

We believe that integrity in dealing with our clients is a prerequisite for a successful and sustained business relationship. This principle governs all aspects of our business. We value our clients and the trust that they place in our organisation, and will safeguard the information provided by clients in accordance with the law and contractual commitments. The interests of all clients are at the core of all our business processes.

 

Community

The well-being of the communities in which we operate is important to our long term development and success. We offer worthwhile and valuable employment in a safe and well cared for working environment, and encourage a healthy work/life balance. We believe in enhancing the quality of life of the families and related social groups through the guidance and provision of employment to unemployed youth while working tirelessly to uplift the social status of people within the sales community.

 

Environment

We are committed to pursuing high standards of environmental performance, including the maintenance of safe and healthy working environments. We will continue to focus on resource efficiency in order to minimise the effect of our operational processes on the environment.

Job Seekers

“If there is a way I will find one, if there is none I will make one” defines the never say die attitude which is an essential characteristic of a front-line sales professional. The front-line sales professional is the most important role of any organisation since the entire organisation depends on the business generated by him / her. It is also one of the most rewarding careers in the business world as opportunities for growth are endless. If you believe you’ve got the courage and positive attitude to enter the battle against competition for market share then you may have what it takes to become a successful sales professional and we will help you build your career in this exciting field.

 

Organisational Expectations

Business organisations are constantly looking for talented young people to become a part of their winning sales teams. Because of the busy schedules and day to day business pressures on the management team of these organisations, most of them prefer to outsource the function of recruiting people and sometimes even managing their sales teams to service providers like FLAME. Even though this process is outsourced, the expectations of these organisations are very high in terms of the quality of people who are recruited. Therefore FLAME believes in providing the best candidates to organisations and as a result we follow a very stringent selection process to ensure that we enrol only the best.

Our Selection Process

Our candidates are carefully handpicked following a stringent selection and registration process. We assess their knowledge, skills and attitudes and provide basic training and a sound foundation to facilitate excellent organisational fit.

Our selection process involves a series of interview and activity-based screening sessions where each high potential candidate is grouped into one of three job groups available through FLAME. The next step involves an extensive training workshop on the specific job role followed by an activity-based final selection, and it this from this pool of candidates that we offer our client organisations a list of potential candidate for interview and selection.

Recruitment of candidates may be based on recruitment into the client’s permanent payroll or into FLAME’s permanent payroll depending on the client’s preference and staffing strategy. Either way you may receive permanent employment with all the benefits and facilities on offer.

 

Job Requirements and Minimum Qualifications

Territory / Modern Trade Representative

 

Assessment Centres and Development Centres

Assessment Centres

FLAME Human Capital Management works in partnership with its clients to design and implement Assessment Centres for the selection of candidates, whether new recruits or existing people for key positions or promotions.

There is no substitute for objectively observing and systematically measuring how people actually perform "on the ground". A well designed Assessment Centre is the most effective tool available for assessing individuals in both individual and group based environments for selection.

Assessment Centres are a series of extended selection procedures with each lasting one or two days or sometimes longer. Usually, these are after the first round of interviews and before the final selection but they can be used as an initial selection process as well. They are commonly held either on employers’ premises or in a hotel and are considered by many organisations to be the fairest and most accurate method of selecting staff. This is because a number of different selectors get to see the prospective candidates over a longer period of time and have the chance to see what they can do, rather than what they say they can do, in a variety of situations.

Assessment Centres can be used to select new people or in making the right choice for a promotion and is effective in getting additional information from candidates that can’t be tested at an interview. We analyse how people handle tests under pressure and their ability to talk through problems.

Development Centres

FLAME Human Capital Management works in partnership with its clients to design and implement Development Centres for the management and staff.

Research demonstrates that there is no substitute for objectively observing and systematically measuring how people actually perform "on the ground". A well designed Development Centre is the most effective tool available for assessing individuals in both individual and group based environments for development.

A development centre will consist of a set of exercises that demonstrate one crucial characteristic - namely that it is behaviour that is being observed and measured. This represents a significant shift from the traditional subjective judgement of the management and poses many advantages in identifying gaps in employee and management competencies by using a combination of exercises and sometimes other assessment methods like psychometric testing and interviews, which simulate the activities carried out in the target job. This is a more accurate and fair process by which targeted training and development programmes could be carried out to bridge individual and organisational deficiencies based on evidence of such gaps.

The particular competencies used will depend upon the target job but one will often find competencies such as relating to people; resistance to stress; planning and organising; motivation; adaptability and flexibility; problem solving; leadership; communication; decision making and initiative.

Selling and Distribution Consultancy

We are a unique sales and marketing transformation organisation, dedicated to helping companies to effect profitable and sustainable improvements in their operations.

We're all well qualified sales and marketing practitioners with a wealth of experience at a senior level in a variety of sectors. Each member of the team understands what's required to interpret sales strategy, identifying where the gaps are and then taking the practical actions necessary in a way which allows everyone in the chain - your Executive Board, Sales and Marketing Managers and Sales People to work together to deliver the required results.

We blend powerful analytical tools with market-honed sales processes and then lead by example to drive the necessary activities. Our armoury includes:

Sales Audit, pre-investment - a practical 'real world' report on the current status of the proposed or existing start-up sales and marketing operation, and a hard assessment of its ability to deliver the forecast top-line sales results. It adds a valuable dimension to conventional due diligence

Sales Audit, existing investments - for organisations concerned about sales and marketing under-performance in their existing portfolio. We have the expertise and experience to identify the gaps quickly and recommend solutions

Implementation - developing and ratifying sales and marketing strategy; specifying, organising and implementing the 'nuts and bolts' sales and marketing activities necessary to produce the required results. Specifying the right level and quality of resources including recruitment and remuneration, mentoring senior management from the MD down, inducting sales people, then coaching one-to-one to drive exceptional performance

Joint-selling - as hands-on as is necessary, working alongside your people to prove the effectiveness of our recommendations and at the same time help you to win significant new business

Having helped to secure your funding, you can also count on us to ensure your sales and marketing plan works quickly and effectively to facilitate long-term commercial success.

How We Do It

In markets such as FMCG, pharmaceuticals, consumer electronics, agriculture and telecommunications, we can hit the ground running in terms of helping you recruit, induct and manage a quickly effective sales force, backed by the most appropriate support systems. Typically, we will…

•    Quickly understand your sales strategy
•    Assemble the sales activity plan required to achieve the sales results needed
•    Help you to specify the size and shape of your selling operation
•    Design the job roles and scope of the precise type of people required
•    Recommend an appropriate recruitment strategy - often involving 'fishing in new ponds' to bring in talented people from other industries where good candidates in more obvious target markets are in short supply - and advise on the best ways to attract suitable candidates
•    Apply a rigorous assessment process and manage a structured sales induction to the business, honing each individual's professional skills by acting as personal coach to ensure their sales success

We are comfortable working with your management to drive the necessary sales and distribution activity and, in the case of start-ups, sometimes work, in effect, as a sales head for the main board - either long term, or until a full-time sales director is appointed.

As our reputation spreads, we will find ourselves working increasingly as part of the client company's advisory team - alongside their venture capitalists, bankers, accountants and lawyers thus making your investment more rewarding.

What Can We Do For You?

•    Deliver a step change in sales performance
•    Build a new team from the ground up
•    Launch new products or services that require a different approach
•    Drive sales teams through times of change
•    Re-vitalise under-performing teams

If any of these are your concerns too, then let's talk. Our implementation and development programmes follow hard on the heels of the first phase analysis, and will usually impact on sales effectiveness within a few months.

Promotions & Activations

Dedicated to providing the highest quality in promotions and activations, our goal is to project the standards, integrity and image of our clients in all that we do.

Much like the immensely distinctive works of art created from small bits of colourful and textured tiles, our team offers our clients a unique and valuable combination of qualifications, creativity and talents. It is this blend of personality and experience that creates a wonderfully artistic and professional team to design, produce and manage every event we execute.

Our areas of expertise include, but are not limited to the following.

•    Supermarket consumer promotions
•    Door-to-door product promotions
•    Town storming promotions
•    Retailer activations
•    Mystery shopper programmes
•    Outlet display drives
•    Special events

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